> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tartini.com.br/llms.txt
> Use this file to discover all available pages before exploring further.
# Read Scout's Evaluations
> Find the conversations Scout has already evaluated, filter for the ones that need your attention, and read the full analysis.
export const Artigo = ({titulo, href, children}) => {titulo}
{children ? {children} : null}
;
export const Lista = ({titulo, children}) =>
{titulo ?
{titulo}
: null}
{children}
;
For every closed conversation, Scout already leaves a summary and a score ready. You open the Conversas screen, choose what to review first, and read the analysis without reopening the entire conversation.
Every role opens the list and each evaluation. Filtering by agent and viewing the Pendentes, Avaliadas, and Todas statuses is for Administrator, Company Manager, Area Manager, and Unit Manager. The Agent sees only their own conversations. Available on all plans. The Tartini interface is in Portuguese. Screen and button names appear here exactly as on screen, with the translation in parentheses.
***
## See the List of Evaluated Conversations
By default, the list shows **Pendentes** (Pending) conversations, ordered from the lowest score to the highest.
Where it is: **Scout > Conversas** (Scout > Conversations).
Go to **Scout > Conversas**.Switch between **Pendentes**, **Avaliadas** (Evaluated) and **Todas** (All). The number next to each option shows how many conversations are in it.Combine **Nota do Scout** (Scout Score), **Satisfação do cliente** (Customer Satisfaction), **Canal** (Channel), **Critério** (Criterion), and, if you're a manager, **Atendente** (Agent).Choose the field in **Ordenar** (Sort): Scout score, satisfaction, Tino's confidence, or date. Click the arrow to change the direction.
Pendente is the conversation Scout has already evaluated, but no manager has reviewed yet. The channel filter covers only **WhatsApp** and **Widget**. Click **Limpar filtros** (Clear filters) to return to the default.
Build your own queue. To receive only what matters to you, combine **Critério** with the score range: **Compliance** and **0–4**, for example, leaves only the conversations where compliance failed in the list. Filters stay saved between visits, so the screen opens the way you left it.
***
## Open an Evaluation
Each card shows who handled it, the Scout score, and a summary of the conversation.
Where it is: inside each card, in the grid of the Conversas screen.
Check the type badge (Tino, Passiva (Passive), Ativa (Active), or Conversa (Conversation)) and the score at the bottom of the card.Click the card or **Detalhes** (Details). You'll land on the **Análise do Scout** (Scout Analysis) screen.Use **Conversa anterior** (Previous conversation) and **Próxima conversa** (Next conversation) to keep reviewing without going back to the list. **Próxima conversa** skips straight to the next pending one.
**Copiar link** (Copy link) generates a direct address to this analysis, to share with someone else on the team. If you arrived via a direct link, the navigation buttons are disabled.
***
## See What the Analysis Shows
The **Análise do Scout** screen brings together, on one side, the conversation's score, the summary, the recommendations, and the buttons to fix what failed. On the other side is the **Informações** (Information) panel: who handled it, how many conversations that person has already had and their overall average, the type of service, Scout's satisfaction read, the start, the end, and the duration.
When more than one person took part in the conversation, Tino and each agent receive their own score, in the **Notas por responsável** (Scores by responsible party) section. A criterion marked **N/A** doesn't apply to that responsible party: Process Use is only for Tino, and Process Adherence is only for agents.
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## Read the Full Conversation
By default, the analysis shows only the summary, not the messages exchanged.
Where it is: the **Ler conversa completa** (Read full conversation) button, in the Informações panel.
Click **Ler conversa completa**.The conversation opens in a panel on the right, with the same bubbles as the Inbox, read-only.Click the **X** or outside the panel.
Messages sent from a phone or that reply to a status may not appear here. In that case, the screen shows a notice in place of the message.
***
## Frequently Asked Questions
Check the period and level in the scope bar, at the top of the screen (the level on the left, the period on the right), whether Scout is turned on in [Set the conversation rules](/en/atendimento/regras-de-conversa), and whether the filters aren't restricting too much. Click **Limpar filtros**.
Pendente is the conversation Scout evaluated, but no manager has reviewed. Avaliada already has a review saved by a manager.
The channel filter covers WhatsApp and Widget.
***
## Related Articles
How to validate the score and what changes afterward.What Scout evaluates and how the cycle works.Turn on Scout when closing conversations.See the consumption of each analysis.
## Related topics
- [Tracking Your Team with Scout and Sotto](/en/primeiros-passos/guias/acompanhando-a-equipe.md)
- [The Scout Explained](/en/agentes/scout/o-scout-explicado.md)
- [Tino Metrics](/en/metricas/tino.md)